Peace of mind doesn't stop when you buy.

Frankly Care™ covers electronics and appliances against accidental damage, the mishaps of everyday life. Drop it. Spill on it. Crack it.
If it is covered, we take care of it.

Bikes, home and contents have their own cover. You can always see clearly what is included before you add cover. No surprises in the small print. Just plain language and a clear choice.

No. A warranty covers faults in the product. Frankly Care covers accidents.

Accidental damage means unintended, unintentional and unforeseen breakage or destruction that leaves the product unusable, including damage from fire and liquids. That is exactly what a warranty does not cover.

Damage covered by the manufacturer or retailer warranty and service scheme is not covered by us. The insurance does not replace your rights as a buyer, it sits on top of them.

You file a claim at franklyinsure.com or on +45 70 60 44 40. The phone is open 8.30-17.00 Monday to Thursday and 8.30-15.00 Friday. We typically get back to you within 30 minutes.

File as soon as possible, and no later than 14 days after you became aware of the damage. Theft and deliberate damage must also be reported to the police within 48 hours, and you need to send us a copy of the police report.

The claim itself is handled by Van Ameyde on the insurer’s behalf.

We repair the product, or we replace it with one of equivalent specifications. Repairs are carried out by a repairer we have approved, and we use original parts where possible.

If we replace, it will be a new or fully refurbished product of the same age and condition, though not necessarily the same colour. Compensation can never exceed the purchase price you paid.

How many claims you can make, and how compensation is calculated, is stated in your policy schedule. It is not the same for every product category.

No. There are two amounts: your monthly premium and your excess. Both are stated in your policy schedule, and the first month is free.

The excess is paid to the claims administrator before the repair starts, and it is not refunded, whatever the repair ends up costing.

Beyond that we charge nothing. You do pay transport yourself if the product has to be collected or delivered outside Denmark, plus restoring data and software, and any reconnection or subscription fees. If we change the terms, you are told at least 30 days in advance.

Yes. The agreement runs one month at a time and only continues if neither party has cancelled it. It renews automatically as long as the premium is paid.

For the first 14 days after your policy schedule was entered into you have a right of withdrawal. Write to shopper@franklyinsure.com before the deadline. A claim filed in the first month, including a free period, is covered even if you withdraw afterwards.

If the product is insured through a leasing or rental agreement, after the first 14 days the insurance can only be cancelled if the leasing agreement ends.

You log in to My Frankly^TM with the email address you used when you took out the insurance. The link sits at the top of the menu.

Your policy documents are emailed to you as well. The policy schedule is the important one: it shows which products are insured, what they are insured against, the sum insured and your excess.

Claims are filed at franklyinsure.com or on +45 70 60 44 40. Questions about the policy itself go to shopper@franklyinsure.com.

Yes. Each product is insured on its own, and only what is listed in your policy schedule is covered. Add something and you get a new schedule.

The conditions are not the same for every category, but they recur: you must own the product, it must have been bought new in Denmark with warranty, and it must still be within the warranty period.

Cover has to be taken out on the day you buy the product, or within 30 days after.