Your gadgets are made to be used.

Frankly Care™ covers electronics and appliances against accidental damage, the small mishaps of everyday life.

Drop it. Spill on it. Crack it.
If it is covered, we take care of it.

Bikes, home and contents have their own cover. You can always see clearly what is included before you add cover. No surprises in the small print. Just plain language and a clear choice.

No. A warranty covers faults in the product. Frankly Care covers accidents.

Accidental damage means unintended, unintentional and unforeseen breakage or destruction that leaves the product unusable, including damage from fire and liquids. That is exactly what a warranty does not cover.

Damage covered by the manufacturer or retailer warranty and service scheme is not covered by us. The insurance does not replace your rights as a buyer, it sits on top of them. If you chose extended warranty cover, it only applies once the manufacturer or retailer warranty period has run out.

You file a claim at franklyinsure.com or on +45 70 60 44 40. The phone is open 8.30-17.00 Monday to Thursday and 8.30-15.00 Friday. We typically get back to you within 30 minutes.

File as soon as possible, and no later than 14 days after you became aware of the damage. Theft and deliberate damage must also be reported to the police within 48 hours, and you need to send us a copy of the police report.

The claim itself is handled by Van Ameyde on the insurer's behalf. You fill in the claim form, document that you own the product, and pay the deductible once the claim is approved. Remember to switch off codes and locks, including Find My iPhone, before the product is sent in for repair - otherwise the claim is delayed, or the product is returned to you.

We repair the product, or we replace it with one of equivalent specifications.

Repairs are carried out by a repairer we have approved, using the spare parts available. We use original parts where possible. If we replace, it will be a new or fully refurbished product of the same age and condition, though not necessarily the same colour. A refurbished product comes with at least 90 days of warranty, and the replacement is covered for the rest of the period.

Compensation can never exceed the purchase price you paid for the product, and you can claim twice per cover year - once, if it is an accessory. We pay for transport within Denmark. If the product is replaced, the policy expires and you take out a new one on the new product.

No. There are two amounts: your monthly premium and your deductible.

The premium is stated in your policy schedule, and the first month is free. The deductible is stated there too. It is paid to the claims administrator before the repair starts, and it is not refunded, whatever the repair ends up costing.

Beyond that we charge nothing. The terms name three things you pay yourself: transport if the product has to be collected or delivered outside Denmark, restoring data and software, and any reconnection or subscription fees. If we change the terms, you are told at least 30 days in advance.

Yes. The agreement runs one month at a time and only continues if neither party has cancelled it. It renews automatically as long as the premium is paid, and can run for up to five years - 36 months if the product is a smartphone.

For the first 14 days after your policy schedule was entered into you have a right of withdrawal. Write to shopper@franklyinsure.com before the deadline. A claim filed in the first month, including a free period, is covered even if you withdraw afterwards.

If the product is insured through a leasing or rental agreement, different rules apply. There, after the first 14 days, the insurance can only be cancelled if the leasing agreement ends.

You log in to My Frankly^TM with the email address you used when you took out the insurance. The link sits at the top of the menu.

Your policy documents are emailed to you as well. The policy schedule is the important one: it shows which products are insured, what they are insured against, the sum insured and your deductible. Change anything in the policy and you get a new one.

Claims are filed at franklyinsure.com or on +45 70 60 44 40. Questions about the policy itself go to shopper@franklyinsure.com.

Yes. Each product is insured on its own, and only the equipment listed in your policy schedule is covered. Add something and you get a new policy schedule.

There are a few conditions per product: you must own it, it must have been bought new in Denmark - or refurbished directly from the manufacturer or an approved retailer - with at least one year of warranty, it must not have been bought at auction, it must still be within the warranty period, and it must not be more than four years old.

The insurance has to be taken out on the same day you buy or have the product repaired, or within 30 days after. Accessories such as keyboards, mice and headphones are not covered by the product's policy - they need cover of their own.