Report damage
When something goes wrong, it shouldn't hurt twice.
90% +
Reviews approved
30 mins
Typical response time to an injury
1 min
Typical phone response time
4.6
Trustpilot Score
Happened has happened.
Let's get this resolved.
An injury is never fun. That's why we've made the process as simple and quick as possible - so you can move on quickly.
Fill in the form
What has happened?
Tell us briefly what happened to your product
or home, and feel free to upload a picture.
Typically, it takes 2-3 minutes.
Expert assessment
We are reviewing as soon as possible.
Our team will review your case and
Assess the situation.
Often you will get a response within 30 minutes.
Decision
Then we'll find a solution.
Once the case has been assessed, we will help you further. Typically with repair or replacement.
You will always get equivalent or better compensation.
That's what people usually ask.
Let's be absolutely clear, and otherwise you just call.
How do I report an injury?
Use the form “Report your injury.” Describe what happened and attach a picture. It takes under two minutes.
We will return with a solution — typically within 30 minutes.
We will return with a solution — typically within 30 minutes.
How quickly will you treat my injury?
Most injuries are treated within 30 minutes. Simple cases are often done on the same day. You will be notified as soon as there is news — no waiting, no missed emails.
What happens after I report my injury?
We will review your case and come back with a solution. We will keep you updated by email and SMS.
If we need more information, we will contact you immediately — no forms, no letters.
If we need more information, we will contact you immediately — no forms, no letters.
What documentation do I need?
The more you can give us, the faster it goes. A receipt or photo of the damage is often enough. Don't have the receipt? Don't panic -- we'll find a solution together.
For electronic devices such as phones and computers, provide the serial number of the device.
You also need to have your policy number ready — you will find it in your welcome email from Frankly.
For electronic devices such as phones and computers, provide the serial number of the device.
You also need to have your policy number ready — you will find it in your welcome email from Frankly.
How do you calculate the compensation?
For items (Frankly Care™):
The compensation is always based on your purchase price — without depreciation.
This means that you always get a compensation equal to what you paid. We will repair or replace your device. If this is not possible, we will pay the full amount.
For Inhabitants (Frankly Home™):
We assess the damage to your home and your belongings, and find the best solution — whether it's repair, replacement or payout.
The compensation is always based on your purchase price — without depreciation.
This means that you always get a compensation equal to what you paid. We will repair or replace your device. If this is not possible, we will pay the full amount.
For Inhabitants (Frankly Home™):
We assess the damage to your home and your belongings, and find the best solution — whether it's repair, replacement or payout.
Is there a risk of injury?
Yes — between 299 DKK and 999 DKK depending on your coverage.
In return, there is no depreciation: you always get full compensation equal to your purchase price. Your deductible is stated in your policy, which you received by mail.
In return, there is no depreciation: you always get full compensation equal to your purchase price. Your deductible is stated in your policy, which you received by mail.
What if my items cannot be repaired?
Then we find a replacement or pay out the value.
We always work on the solution that is best for you — not the cheapest for us.
We always work on the solution that is best for you — not the cheapest for us.
What if I am not satisfied with the decision?
Contact us directly — we take all inquiries seriously and deal with them quickly. You can also complain to the Financial Supervisory Authority's Complaints Authority if you want an independent assessment.