# Electronics insurance - phone, laptop and more | Frankly > Cover for your electronics against accidents, spills and damage. See what is included and what it costs. Source: https://franklyinsure.com/en/coverage/care Electronics ## Your gadgets are made to be used. The things you use most are also the things that take the most knocks. Frankly makes it easy to protect your gadgets - without making them a hassle to use. [See my price](https://postpurchase.frankly.insure/login?distributorId=13e6f798-5cb2-4245-985d-df1c5c1c38eb&reference=frankly-landing-page) ### Here's what you're actually covered for. Most people use their gadgets every day. On the move. In your hand. In your bag. So we cover the situations that actually happen in real life. [01 ### Accidents. When something tips over, falls down or takes a knock. It might be the coffee cup on the sofa, the vacuum on the stairs or the washing machine during a move. Everyday life happens - to your things too.](#)[02 ### Technical faults. When the product stops working, even though you've used it exactly as you should. The fridge won't cool. The oven won't heat. The tumble dryer gives up. We help you get going again.](#)[03 ### Core function. When the product can no longer do what you bought it for. Wash. Cool. Dry. Heat. Clean. If the most important function gives out, we're ready.](#) Phones,Laptops,Gaming PCs,Tablets,Games consoles,Cameras,Drones,Smartwatches,Monitors,VR headsets In store Online ### You buy. We handle the rest. Add cover in seconds. No forms. No hassle. Just up and running. [01 ### Buy what you want. Buy your new phone, console, laptop or camera just like always. Keep the receipt - then you can activate your cover quickly afterwards.](#)[02 ### Add it in seconds. Upload the receipt, pick your product and see the price right away. A couple of clicks, and your electronics are covered.](#)[03 ### Then forget all about it. Your cover is ready digitally, in case something goes wrong. So you can use your things the way they were meant to be used - no bubble wrap.](#) ### You click. We handle the rest. Frankly sits right there in the checkout. One click. A clear price. Cover right away. [01 ### Choose what you want. You find the product online and go to checkout, just like you always do. No extra flow. No long forms. Just your normal purchase.](#)[02 ### Add it in seconds. Frankly appears as a simple add-on with a clear price, before you pay. You decide yes or no. No hidden steps. No insurance jungle.](#)[03 ### Then forget all about it. Once the purchase goes through, your cover is active. We send the documents to you. And if something happens, you know where to go.](#) ### “For me it's about living life to the full” Frankly protects Sophie's home - so she doesn't have to think about it. So she decorates. Invites friends over. Enjoys life at home. And gets on with living... Coverage Home contents Stand mixer Speakers Sofa Cat [See my price](https://postpurchase.frankly.insure/login?distributorId=13e6f798-5cb2-4245-985d-df1c5c1c38eb&reference=frankly-landing-page) ### “It's nice not having to double-check all the time” With Frankly, protection feels like part of everyday life - not something you have to keep track of. So he cycles. Uses his things. Enjoys his good-looking watch. And gets on with living... Coverage Watch Bike Macbook [Get Franky CareTM](https://postpurchase.frankly.insure/login?distributorId=13e6f798-5cb2-4245-985d-df1c5c1c38eb&reference=frankly-landing-page) ### “For me it's about living life to the full” Frankly protects Sophie's home - so she doesn't have to think about it. So she decorates. Invites friends over. Enjoys life at home. And gets on with living... Coverage Home contents Stand mixer Speakers Sofa Cat [See my price](https://postpurchase.frankly.insure/login?distributorId=13e6f798-5cb2-4245-985d-df1c5c1c38eb&reference=frankly-landing-page) ### “It's nice not having to double-check all the time” With Frankly, protection feels like part of everyday life - not something you have to keep track of. So he cycles. Uses his things. Enjoys his good-looking watch. And gets on with living... Coverage Watch Bike Macbook [Get Franky CareTM](https://postpurchase.frankly.insure/login?distributorId=13e6f798-5cb2-4245-985d-df1c5c1c38eb&reference=frankly-landing-page) Sophie Lamba James Parsons Amanda Kensington Morten Anderson ### Everything you own. Covered with Frankly. Frankly protects your home and the things that come with life. [See my price](https://postpurchase.frankly.insure/login?distributorId=13e6f798-5cb2-4245-985d-df1c5c1c38eb&reference=frankly-landing-page) #### Frankly Care #### TM Phones. Laptops. Gadgets. From 10kr./mo. [See your price](https://postpurchase.frankly.insure/login?distributorId=13e6f798-5cb2-4245-985d-df1c5c1c38eb&reference=frankly-landing-page) [See more](https://franklyinsure.com/en/coverage/care) #### Frankly Care #### TM Phones. Laptops. Gadgets. From 10kr./mo. [See your price](https://postpurchase.frankly.insure/login?distributorId=13e6f798-5cb2-4245-985d-df1c5c1c38eb&reference=frankly-landing-page) [See more](https://franklyinsure.com/en/coverage/care) #### Frankly Mobility #### TM Bike, scooter and more From 19kr./mo. [See your price](https://postpurchase.frankly.insure/login?distributorId=13e6f798-5cb2-4245-985d-df1c5c1c38eb&reference=frankly-landing-page) [See more](https://franklyinsure.com/en/coverage/mobility) #### Frankly Mobility #### TM Bike, scooter and more From 19kr./mo. [See your price](https://postpurchase.frankly.insure/login?distributorId=13e6f798-5cb2-4245-985d-df1c5c1c38eb&reference=frankly-landing-page) [See more](https://franklyinsure.com/en/coverage/mobility) ![Frankly Appliances]() #### Frankly Appliances #### TM Washing machine, fridge and dishwasher From 6kr./mo. [See your price](https://postpurchase.frankly.insure/login?distributorId=13e6f798-5cb2-4245-985d-df1c5c1c38eb&reference=frankly-landing-page) [See more](https://franklyinsure.com/en/coverage/appliances) ![Frankly Appliances]() #### Frankly Appliances #### TM Washing machine, fridge and dishwasher From 6kr./mo. [See your price](https://postpurchase.frankly.insure/login?distributorId=13e6f798-5cb2-4245-985d-df1c5c1c38eb&reference=frankly-landing-page) [See more](https://franklyinsure.com/en/coverage/appliances) #### Frankly Drive #### TM Car, moped and motorcycle From 349kr./mo. #### Frankly Drive #### TM Car, moped and motorcycle From 349kr./mo. #### Frankly Travel #### TM Peace of mind when you're out in the world From 15kr./mo. #### Frankly Travel #### TM Peace of mind when you're out in the world From 15kr./mo. #### Frankly Companion #### TM Cover for your four-legged best friend From 99kr./mo. #### Frankly Companion #### TM Cover for your four-legged best friend From 99kr./mo. #### Frankly Home #### TM Water. Fire. Break-ins. From 129kr./mo. #### Frankly Home #### TM Water. Fire. Break-ins. From 129kr./mo. ![Frankly Living]() #### Frankly Living #### TM Sofa, bed and dining table From 12kr./mo. ![Frankly Living]() #### Frankly Living #### TM Sofa, bed and dining table From 12kr./mo. #### Frankly Care #### TM Phones. Laptops. Gadgets. From 10kr./mo. [See your price](https://postpurchase.frankly.insure/login?distributorId=13e6f798-5cb2-4245-985d-df1c5c1c38eb&reference=frankly-landing-page) [See more](https://franklyinsure.com/en/coverage/care) #### Frankly Care #### TM Phones. Laptops. Gadgets. From 10kr./mo. [See your price](https://postpurchase.frankly.insure/login?distributorId=13e6f798-5cb2-4245-985d-df1c5c1c38eb&reference=frankly-landing-page) [See more](https://franklyinsure.com/en/coverage/care) #### Frankly Mobility #### TM Bike, scooter and more From 19kr./mo. [See your price](https://postpurchase.frankly.insure/login?distributorId=13e6f798-5cb2-4245-985d-df1c5c1c38eb&reference=frankly-landing-page) [See more](https://franklyinsure.com/en/coverage/mobility) #### Frankly Mobility #### TM Bike, scooter and more From 19kr./mo. [See your price](https://postpurchase.frankly.insure/login?distributorId=13e6f798-5cb2-4245-985d-df1c5c1c38eb&reference=frankly-landing-page) [See more](https://franklyinsure.com/en/coverage/mobility) ![Frankly Appliances]() #### Frankly Appliances #### TM Washing machine, fridge and dishwasher From 6kr./mo. [See your price](https://postpurchase.frankly.insure/login?distributorId=13e6f798-5cb2-4245-985d-df1c5c1c38eb&reference=frankly-landing-page) [See more](https://franklyinsure.com/en/coverage/appliances) ![Frankly Appliances]() #### Frankly Appliances #### TM Washing machine, fridge and dishwasher From 6kr./mo. [See your price](https://postpurchase.frankly.insure/login?distributorId=13e6f798-5cb2-4245-985d-df1c5c1c38eb&reference=frankly-landing-page) [See more](https://franklyinsure.com/en/coverage/appliances) #### Frankly Drive #### TM Car, moped and motorcycle From 349kr./mo. #### Frankly Drive #### TM Car, moped and motorcycle From 349kr./mo. #### Frankly Travel #### TM Peace of mind when you're out in the world From 15kr./mo. #### Frankly Travel #### TM Peace of mind when you're out in the world From 15kr./mo. #### Frankly Companion #### TM Cover for your four-legged best friend From 99kr./mo. #### Frankly Companion #### TM Cover for your four-legged best friend From 99kr./mo. #### Frankly Home #### TM Water. Fire. Break-ins. From 129kr./mo. #### Frankly Home #### TM Water. Fire. Break-ins. From 129kr./mo. ![Frankly Living]() #### Frankly Living #### TM Sofa, bed and dining table From 12kr./mo. ![Frankly Living]() #### Frankly Living #### TM Sofa, bed and dining table From 12kr./mo. ### What people usually ask. Let's make it clear, and otherwise just give us a call. 30 min Typical response time on a claim 1 min Typical response time on the phone [Contact Customer Experience](mailto:contact@franklyinsure.com) Alex, Nicolai and Bence are standing by to help. What does Frankly Care actually cover? Frankly Care™ covers electronics and appliances against accidental damage, the small mishaps of everyday life. Drop it. Spill on it. Crack it. If it is covered, we take care of it. Bikes, home and contents have their own cover. You can always see clearly what is included before you add cover. No surprises in the small print. Just plain language and a clear choice. Is it just an extended warranty? No. A warranty covers faults in the product. Frankly Care covers accidents. Accidental damage means unintended, unintentional and unforeseen breakage or destruction that leaves the product unusable, including damage from fire and liquids. That is exactly what a warranty does not cover. Damage covered by the manufacturer or retailer warranty and service scheme is not covered by us. The insurance does not replace your rights as a buyer, it sits on top of them. If you chose extended warranty cover, it only applies once the manufacturer or retailer warranty period has run out. How quickly are claims actually handled? You file a claim at franklyinsure.com or on +45 70 60 44 40. The phone is open 8.30-17.00 Monday to Thursday and 8.30-15.00 Friday. We typically get back to you within 30 minutes. File as soon as possible, and no later than 14 days after you became aware of the damage. Theft and deliberate damage must also be reported to the police within 48 hours, and you need to send us a copy of the police report. The claim itself is handled by Van Ameyde on the insurer's behalf. You fill in the claim form, document that you own the product, and pay the deductible once the claim is approved. Remember to switch off codes and locks, including Find My iPhone, before the product is sent in for repair - otherwise the claim is delayed, or the product is returned to you. What happens if something breaks? We repair the product, or we replace it with one of equivalent specifications. Repairs are carried out by a repairer we have approved, using the spare parts available. We use original parts where possible. If we replace, it will be a new or fully refurbished product of the same age and condition, though not necessarily the same colour. A refurbished product comes with at least 90 days of warranty, and the replacement is covered for the rest of the period. Compensation can never exceed the purchase price you paid for the product, and you can claim twice per cover year - once, if it is an accessory. We pay for transport within Denmark. If the product is replaced, the policy expires and you take out a new one on the new product. Are there hidden fees? No. There are two amounts: your monthly premium and your deductible. The premium is stated in your policy schedule, and the first month is free. The deductible is stated there too. It is paid to the claims administrator before the repair starts, and it is not refunded, whatever the repair ends up costing. Beyond that we charge nothing. The terms name three things you pay yourself: transport if the product has to be collected or delivered outside Denmark, restoring data and software, and any reconnection or subscription fees. If we change the terms, you are told at least 30 days in advance. Can I cancel whenever I want? Yes. The agreement runs one month at a time and only continues if neither party has cancelled it. It renews automatically as long as the premium is paid, and can run for up to five years - 36 months if the product is a smartphone. For the first 14 days after your policy schedule was entered into you have a right of withdrawal. Write to shopper@franklyinsure.com before the deadline. A claim filed in the first month, including a free period, is covered even if you withdraw afterwards. If the product is insured through a leasing or rental agreement, different rules apply. There, after the first 14 days, the insurance can only be cancelled if the leasing agreement ends. How do I get access to my Frankly account? You log in to My FranklyTM with the email address you used when you took out the insurance. The link sits at the top of the menu. Your policy documents are emailed to you as well. The policy schedule is the important one: it shows which products are insured, what they are insured against, the sum insured and your deductible. Change anything in the policy and you get a new one. Claims are filed at franklyinsure.com or on +45 70 60 44 40. Questions about the policy itself go to shopper@franklyinsure.com. Can I add more things later? Yes. Each product is insured on its own, and only the equipment listed in your policy schedule is covered. Add something and you get a new policy schedule. There are a few conditions per product: you must own it, it must have been bought new in Denmark - or refurbished directly from the manufacturer or an approved retailer - with at least one year of warranty, it must not have been bought at auction, it must still be within the warranty period, and it must not be more than four years old. The insurance has to be taken out on the same day you buy or have the product repaired, or within 30 days after. Accessories such as keyboards, mice and headphones are not covered by the product's policy - they need cover of their own. 30 min Typical response time on a claim 1 min Typical response time on the phone [Contact Customer Experience](https://postpurchase.frankly.insure/login?distributorId=13e6f798-5cb2-4245-985d-df1c5c1c38eb&reference=frankly-landing-page) Alex, Nicolai and Bence are standing by to help.